Support Staff Position
Join a fast-growing company with a history of success. Our experienced team is focused on solving dairy herd management needs by providing them with our industry-leading, cloud native software. BoviSync Tier I Support Specialist is the first point of contact for users seeking technical assistance. This role requires a highly accountable, reliable, and motivated individual who can troubleshoot basic issues, communicate clearly, and deliver timely support. The ideal candidate demonstrates strong leadership qualities, a willingness to learn, and a commitment to providing exceptional customer service.
Responsibilities:
- Serve as the initial contact for support inquiries via phone, email, or ticketing system.
- Provide timely, accurate, and professional responses to user requests.
- Follow up with customers to ensure full resolution and satisfaction.
- Maintain a high level of accountability and ownership for assigned tasks.
- Assist in creating and updating LMS and knowledge-base articles.
- Support the implementation of new tools, systems, SOPs, and updates to software
Requirements
- Strong verbal and written communication skills.
- Solid understanding of basic computer operations, software applications, and common troubleshooting steps.
- Ability to work efficiently in a fast-paced environment while meeting deadlines.
- High level of accountability, reliability, and attention to detail.
- Ability to remain calm, patient, and solution-focused when assisting users.
- Demonstrated leadership qualities, even in entry-level roles.
- Must be located in Wisconsin, or willing to relocate (in or around Fond du lac County). This is an in-person position with the opportunity to work from home.
Preferred Skills
- Knowledge of dairy farming
- Experience with HMS systems (BoviSync, DC305, AFI, etc)
- Experience with ticketing systems (Zoho, SalesForce, etc)
- Knowledge of Microsoft Office 365, Windows OS, Microsoft Teams, and other basic business applications
- General understanding of security awareness
Compensation: Competitive pay and benefits, based on experience. Opportunity for stock ownership in a fast-growing privately held software company. Full benefits including: Medical, Dental, Vision, Paid time off, and Retirement
Location: WI
For more information or to apply for this role, please contact us at: Careers@bovisync.com